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Top Contact Center Acquisitions of 2017

Fonolo

Below is a list of the contact center acquisitions that we think were the most impactful in 2017. This transaction actually closed in December of 2016, but we’ll let it sneak in to 2017 because it is so significant. SPS had 2015 sales of $300 million and its estimated that this will push ConvergeOne’s revenue above the $1B mark.

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10 Essential Customer Journey KPIs

Mindtouch

Download the free ebook. In post-sale support content, this could be related articles (what to read next), or parts and accessory purchase based on the article a customer is viewing (recall the global appliance manufacturer mentioned earlier). Abandon rate and bounce rate. Engagement with calls to action (CTAs).