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Top Contact Center Acquisitions of 2017

Fonolo

Below is a list of the contact center acquisitions that we think were the most impactful in 2017. This transaction actually closed in December of 2016, but we’ll let it sneak in to 2017 because it is so significant. eBook: The ROI of Call-Backs for Your Call Center. What’s Inside: Lower Abandon Rate.

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Is this the End of On-Premise for the Call Center?

Fonolo

The 2017 edition of the Magic Quadrant report for cloud-based contact centers was released by Gartner last week. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. Decrease Handle Time. Reduce Telco Cost.

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5 More Contact Center Reports Worth Your Time

Fonolo

Key findings: Between 2015 and 2017, the number of consumers using WhatsApp two to three times a week or more has leapt from 47% to 67% and other chat platforms increased from 38% to 66%. Our favorite chart: eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI.

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10 Essential Customer Journey KPIs

Mindtouch

Download the free ebook. Abandon rate and bounce rate. People usually abandon your cart, call queue, or website for two reasons: they somehow find what they need, or they hit a wall and bail on the process all together. Examining the journey through the customer’s eyes .