Customer Service Innovation — How Chatbots are Evolving
TechSee
NOVEMBER 20, 2017
With multichannel service challenges and the Internet of Things, the amount of consumer data available to organizations is increasing exponentially — sifting through all of this information is very challenging. Business Insider says that 80% of companies will be using chatbots by 2020. How will the Chatbot Marketplace Evolve?
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