Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
A 2016 survey by Call Center Helper shared that 62.7% According to a 2015 survey conducted by Aspect , 32% of respondents pointed to phones as the most frustrating customer service channel. The agent’s Average CSat score by adding all of the scores received and dividing the total by the number of surveys received.
78 
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