2016 Coaching Schedule adherence Surveys 
Tenfold - Contact Center Blog
JULY 9, 2018
A 2016 survey by Call Center Helper shared that 62.7% According to a 2015 survey conducted by Aspect , 32% of respondents pointed to phones as the most frustrating customer service channel. To improve AHT, quality training and customized coaching should be done. Agent Schedule Adherence & Agent Attrition Rate.
Noble Systems
JUNE 27, 2019
Outbound IVR can provide personalized messages, administer surveys and other research. It analyzes both live calls and call recordings to prompt agents, spot trends, identify reasons for customer calls, improve quality, measure script adherence and discover training and coaching needs. Roles and web-based dashboards.
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