Make or Break: The Customer Experience Imperative for Midsize Businesses
Avaya
DECEMBER 1, 2016
According to the Wall Street Journal, 2016 Thanksgiving and Black Friday sales have already accounted for more than $3 Billion in “desktop spending”—aka, e-commerce. The preference to use self service is on the rise, and can be a money saver for the company and a time saver for the customer.
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