Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
It is a direct reflection of an agent’s and a center’s capacity to solve problems, answer questions, and provide needs the very first time a customer calls. Simply put, it’s getting it right the first time and reducing customer effort. A 2016 survey by Call Center Helper shared that 62.7% As stated in the 2016 U.S.
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