2016 CRM Customer Care Virtual Agent 
CSM Magazine
FEBRUARY 25, 2021
Customer Lifetime Value does not – and should not – concern special offers or loyalty discounts as it once did, but focus on customers getting value from the products or services and allowing them to feel heard by people who are empathetic with their responses. It needs added context.
Lumoa
JUNE 23, 2021
Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.
RichCall
SEPTEMBER 13, 2017
Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Of course, it took about 20 years for CRM to become an overnight success. by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. This is the future of customer service.
Expert insights. Personalized for you.
64 
Let's personalize your content