2016 Call center experience First call resolution Surveys 
Fonolo
NOVEMBER 17, 2020
According to this Customer Experience Executive Report , customers place a premium on great experiences, and 63% of them would pay more for a better experience. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. Call Center Trends 2016.
aircall
JANUARY 24, 2022
That figure is up by $13 billion from 2016. That said, 91% of those surveyed said they preferred brands that offer multiple customer service options. . They want the whole experience, much like the personalized service you’d expect to get at an elite spa or a 3-star Michelin restaurant. . Product information and advice.
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