CCNG

OCTOBER 19, 2022

Forrester, 2016) 55% of CX professionals believe their companies will be too slow and face disruption from more innovative, nimble, and customer-focused competitors. Forrester, 2016) The average email survey response rate is 24%. Watermark Consulting, 2018) Only 14% of companies measure the ROI of Customer Experience.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. According to this Customer Experience Executive Report , customers place a premium on great experiences, and 63% of them would pay more for a better experience. Responsive social support teams see this trend as an opportunity to create a unified customer experience.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Outsource Consultants

OCTOBER 9, 2019

In honor of National Customer Service Week, we wanted to offer some key insights on three trends to keep in mind as you craft call center experiences for your customers. Call center leaders should focus their attention on these trends in 2020 to improve customer experiences and capitalize on every opportunity.

Call Center 59

Call Center Call center experience Consulting Consulting 59