Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Here we are in 2016 now, the study was done in 2015, and it is only 17%. When people call a call center, what they are really looking for is a relationship. There are probably ten or fifteen things that they want banned from the call centers’ culture or multi-channel culture in terms of practices that annoy customers.
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