Fonolo

NOVEMBER 17, 2020

We believe that increasing empathy due to the ongoing conditions will significantly impact contact centers in 2021. “I I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Communication and sharing of knowledge between individuals has a huge impact on customer service performance: the happier an employee is in their environment, the more engaged that person will be in his or her day-to-day job. More and more companies are using data-driven personality testing to help them in these crucial managerial decisions.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

aircall

NOVEMBER 17, 2016

In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. Therefore, this genre of consumer requires a completely new and personalized approach. Second, Millennials tend to closely and personally interact with businesses during their entire customer experience.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54