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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

According to Gartner “ Contact center infrastructure and CRM functionalities are increasingly integrating , and sometimes competing, to deliver customer engagement capabilities. Application leaders responsible for contact centers must match investment planning with operational and business goals”.

Call Center 56
Call Center Customer Support Customer centricity Contact Center 56
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Top 5 Customer Service Trends to Look out for in 2017

aircall

NOVEMBER 17, 2016

In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. As the software used by customer support teams gets more agile and intelligent, data collection becomes more accessible to businesses of all size. Unfortunately, to stagnate is to lose relevance.

Customer Service 54
Customer Service Self service Brand ambassadors virtual call center 54
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