10 Trends That Will Disrupt Customer Service in 2018 [White Paper]
Fonolo
MAY 31, 2018
Speed is arguably the most significant benchmark for every single customer service interaction today. But of the 12 industries that improved customer satisfaction in 2016 , nine of them had something in common: They each sped up First Response Time (FRT). Marked Urgent: Improving the Voice Channel .
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