2016 Abandon rate Contact Center eBook 
Fonolo
NOVEMBER 21, 2017
It’s been a very busy year for acquisitions in the contact center space. Below is a list of the contact center acquisitions that we think were the most impactful in 2017. This transaction actually closed in December of 2016, but we’ll let it sneak in to 2017 because it is so significant. Decrease Handle Time.
SharpenCX
JUNE 23, 2021
But, your contact center KPIs are an important piece of creating a happy team and happy customers. Plus, you need a high-performing, empowered contact center. But, don’t feel burdened to track the dozens of KPIs in your contact center. Active Contact Resolution. Call abandonment rate.
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