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Top Contact Center Acquisitions of 2017

Fonolo

This transaction actually closed in December of 2016, but we’ll let it sneak in to 2017 because it is so significant. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. Genesys Acquires InIn.

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8 Contact Center KPIs Add to your Management Tool Box

SharpenCX

Your Step-By-Step Guide to Building Better Customer Experience Strategies Use data you already have to build actionable strategies for a better customer experience Get the eBook. Call abandonment rate. To track your abandonment rate, divide your number of abandoned interactions by your total inbound interactions.