Remove 2015 Remove Service level Remove voip Remove Wait times
article thumbnail

With a Focus on Customer Convenience, Wag! is the Model for Mobile-First Support

CSM Magazine

Every owner wants to spend as much time as possible with their dog, but busy schedules and commitments can create gaps for hours, leaving dogs by themselves. started in 2015, gives owners assistance in providing care to their dogs. s in-app voice service level agreement (SLA) improved by 17 percent.

article thumbnail

UJET Wag! Customer Experience Case Study

CSM Magazine

Every owner wants to spend as much time as possible with their dog, but busy schedules and commitments can create gaps for hours, leaving dogs by themselves. started in 2015, gives owners assistance in providing care to their dogs. s in-app voice service level agreement (SLA) improved by 17 percent.