Remove 2015 Remove Journey mapping Remove Multichannel Remove Technical Support
article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. The contact centre will support this by providing hints, tips, education and technical support. In fact this number increased from 67% in 2012 to 84% in 2015. Customer Journey Maps. Colin Taylor.