Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. The contact centre will support this by providing hints, tips, education and technical support. In fact this number increased from 67% in 2012 to 84% in 2015. Customer Journey Maps. Colin Taylor.
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