Using Voice Communication to Create Lasting Customer Impressions
aircall
JUNE 11, 2021
The 1980s — Fiber optics were invented, bringing impactful change for voice communication. 1995 — VoIP (voice over internet protocol) technology was invented to enable human voice communication over the internet in real-time. Here’s what to look for: Are they reading call scripts verbatim and in a monotone voice?
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