CSM Magazine

MARCH 26, 2020

started in 2015, gives owners assistance in providing care to their dogs. experience offers voice (cellular and VoIP), voice IVR and visual IVR, and messaging (SMS and in-app chat). and UJET worked together to optimize IVR trees and customize direct access points for custom, contextual support interactions.

Interactive Voice Response 59

Interactive Voice Response Wait times voip Customer Support 59

aircall

JUNE 11, 2021

The 1980s — Fiber optics were invented, bringing impactful change for voice communication. 1995 — VoIP (voice over internet protocol) technology was invented to enable human voice communication over the internet in real-time. Use call center analytics to monitor your first-call resolution rate and other metrics.

voip 62

voip APIs Call Center Telecommunications 62

CSM Magazine

MARCH 26, 2020

started in 2015, gives owners assistance in providing care to their dogs. experience offers voice (cellular and VoIP), voice IVR and visual IVR, and messaging (SMS and in-app chat). and UJET worked together to optimize IVR trees and customize direct access points for custom, contextual support interactions.

Customer Experience 52

Customer Experience Interactive Voice Response Wait times voip 52

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. JustCall Overview JustCall is a VoIP business phone system and contact center software ideal for small and mid-sized enterprises. However, post-pandemic many Gong competitors have come to the fore.

Sales 52

Sales Coaching CRM Analytics 52