Remove 2015 Remove CRM Remove Journey mapping Remove Multichannel
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How to Pick the Best Customer Journey Analytics Platform for Your Needs

Pointillist

Journey discovery is the best approach to reveal the numerous paths your customers actually take, as they engage with your company across channels and over time. Handpicked Related Content: Make Your Journey Maps Measurable with Customer Journey Analytics. How to Improve Customer Experience Using Journey Analytics.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Of course, it took about 20 years for CRM to become an overnight success. In fact this number increased from 67% in 2012 to 84% in 2015. Customer Journey Maps. Contact Center and CX Research and Reports. Lutz Remmers.