How can energy companies reduce their call waiting times?
Infinity
DECEMBER 12, 2018
According to the snapshot report, being kept waiting to speak to a representative is one of its viewers biggest annoyances. On average, the report stated that the longest wait time was found to be 15 minutes. It cannot be overlooked and has a huge impact on satisfaction results, targets, and even complaint resolutions.
40 
Let's personalize your content