Fonolo
NOVEMBER 17, 2020
The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. 2) The Cloud Will Reign Supreme. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. Call Center Trends 2015. Video Support.
airespring
FEBRUARY 29, 2016
Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. With 2016 already under way, use these numbers to measure where you sit on the contact center curve. 40% of contact centers “have no tools to analyze data.”.
Fonolo
JUNE 27, 2019
One of the most important issues call centers face during open enrollment is scheduling their staff. During open enrollment, call centers typically have the biggest total staff on board as well as new staff joining their teams. Offer a Call-Back.
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