2015 Benchmark Multichannel Wait times 
Avaya
DECEMBER 1, 2016
Integrate Multichannel Customer Contact into Your Strategy. An overwhelming majority of customers expect organizations to offer different channels to meet their needs, and make it easy to do so (Marcus Hickman, The Autonomous Customer 2015). Drive an Efficient Experience with Skills-Based Routing.
Comm100
NOVEMBER 13, 2022
Omnichannel vs multichannel support. When discussing what is omnichannel customer service , it’s vital to distinguish its differences to multichannel support. Multichannel support can appear similar to omnichannel, but in practice the difference is night and day. Find out more. Omnichannel customer engagement. SOC 2 Type II.
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