2015 Benchmark Best practices Multichannel 
Comm100
NOVEMBER 13, 2022
Omnichannel vs multichannel support. When discussing what is omnichannel customer service , it’s vital to distinguish its differences to multichannel support. Multichannel support can appear similar to omnichannel, but in practice the difference is night and day. Find out more. Omnichannel customer engagement.
NICE inContact
NOVEMBER 12, 2019
multichannel customer service? Looking at year-over-year industry statistics from the yearly Dimension Data Customer Experience Benchmarking, the number of channels supported has been growing steadily between 2015 and 2017. Multiple channels are great – but not every channel is the best fit for every situation.
Expert insights. Personalized for you.
88 
Let's personalize your content