Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Storyline: Gamification. Call Center Trends 2015. contactcenter #2020trends Click To Tweet.
176 
Let's personalize your content