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Top Contact Center Acquisitions of 2017

Fonolo

If you’re following the CPaaS world, you may recall that Shoretel bought Corvisa at the end of 2015. The 800 person company resells products from over 300 technology vendors and claims over 7000 customers. SPS had 2015 sales of $300 million and its estimated that this will push ConvergeOne’s revenue above the $1B mark.

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6 Top Chatbot Examples: AI Customer Service Bots in Action

Comm100

The bot can even provide personalized service to the bank’s clients. Chatbots can start a chat when they detect a customer stumbling through the site or showing potential signs of cart abandonment. After all, they’re known for reducing shopping cart abandonment rates by up to 20%. Free eBook.