2015 Abandon rate call center software Wait times 
Talkdesk
AUGUST 23, 2016
With millions of stranded travelers seeking resolutions, each company’s customer service line wait times surged, resulting in even greater customer frustration. A company’s call center becomes the front line to respond to an influx of calls from customers in need. Validate Customers’ Concerns.
Talkdesk
AUGUST 25, 2016
State of Customer Service Report : 55% of consumers expect better customer service now than in 2015. A customer rates a service interaction 5 out of 5, stating the experience improved their view of your company. The agent then uses her call center software to review metrics from the call.
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