5 Keys for Enhancing Patient Experience in a Value-Based World
Sykes
JUNE 21, 2017
In the healthcare world, there is a paradigm shift toward a value-based system that places the patient at the center of all healthcare decisions. According to a Deloitte-HCHAPS study, “hospitals with ‘excellent’ Hospital Consumer Assessment of Healthcare Providers and Systems patient ratings between 2008 and 2014 had a net margin of 4.7
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