100+ Customer Service Statistics & Facts of 2019
ProProfs Blog
JUNE 14, 2019
34% of companies are implementing “customer journey mapping” into their customer service. In 2017, 35% reported reaching out on social channels, up from 23% in 2014 and 17% in 2012. Two-thirds of customers are willing to share personal information with companies–but only in exchange for some perceived value. American Express.
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