2014 Contact Center industry standards Wait times 
Talkdesk
MAY 14, 2019
Knowing how long it takes to answer customer calls can help you answer that question, and Average Wait Time has become a contact center key performance indicator for just that reason. What is Call Center Average Wait Time?
Spearline
SEPTEMBER 28, 2022
Co-founder, Russ Leatherman provided his oft parodied voice for the well known automated movie-listing and information service in 1989 and while, sadly, consigned to history in 2014, the central premise of Moviefone’s automation technology survives to this day. . Nowadays, the IVR system is an integral part of the daily customer journey.
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