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call center professionals virtual call center Customer Care Abandon rate Gamification Big data First call resolution Chatbots Average Handle Time Self service More Related Topics >
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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Call-back technology is finally getting the mainstream acceptance it deserves. Call Center Trends 2014. The call center industry relies heavily on understanding the trends that affect client communications and ultimately leads to customer satisfaction.

Contact Center 176
Contact Center Gamification Call Center Average Handle Time 176
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100+ Customer Experience Stats to Prepare for 2023

CCNG

OCTOBER 19, 2022

(Gartner, 2021) 8 in 10 consumers report that businesses are meeting or exceeding their expectations for service, compared to 67 percent in 2014. In fact, 40% say businesses have increased their focus and attention on service, a significant increase in just three years (up from 29% in 2014).

Customer Experience 195
Customer Experience Journey mapping Metrics Surveys 195
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