Spearline

JANUARY 6, 2022

Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. Call center cloud migration features in many 2022 business plans. Inbound voice reigns Voice continues to be the primary customer contact channel. billion by 2027.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

Tenfold - Contact Center Blog

JUNE 23, 2020

Tenfold’s chrome extension has been around since 2014 and is the product we built the company around. The new UIs offered a very new experience as well as some additional firepower to transform call centers using Tenfold. Call Controls*. We’ve been quiet the last year or two, and now you know why. Agent Status*.

Call flow 62

Call flow Customer centricity CRM Call Center 62

Spearline

SEPTEMBER 28, 2022

Co-founder, Russ Leatherman provided his oft parodied voice for the well known automated movie-listing and information service in 1989 and while, sadly, consigned to history in 2014, the central premise of Moviefone’s automation technology survives to this day. . Nowadays, the IVR system is an integral part of the daily customer journey.

Interactive Voice Response 52

Interactive Voice Response Abandon rate Call flow industry standards 52