Remove 2014 Remove Big data Remove Wait times
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Contact Center Trends 2021: The CX Watershed

Fonolo

Nobody escaped the long lines and endless waiting times. Improving Average Handle Time (AHT). Call Center Trends 2014. Forrester stated that companies would spend about $900 million on mobile processes in 2013 and expect this number to triple in 2014. Big Data is Getting Bigger.

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AI and Live Chat: A Winning Combination

CSM Magazine

Statistics tell us that customers choose chat for convenience and shorter wait times, unlike voice calls. Established in 2014, EBI.AI According to Techjury , 75% of people prefer live chat over any other channel. For more ideas and information, visit www.ebi.ai. About the Author.