Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Call-back technology is finally getting the mainstream acceptance it deserves. Call Center Trends 2014. As of last year, only 43% of call centers had a high understanding of KPIs. Big Data is Getting Bigger.
Let's personalize your content