CCNG

OCTOBER 19, 2022

(Gartner, 2021) 8 in 10 consumers report that businesses are meeting or exceeding their expectations for service, compared to 67 percent in 2014. In fact, 40% say businesses have increased their focus and attention on service, a significant increase in just three years (up from 29% in 2014).

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Fonolo

NOVEMBER 17, 2020

Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Call-back technology is finally getting the mainstream acceptance it deserves.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Talkdesk

NOVEMBER 8, 2016

The Customer Experience Weekly posts dive deep into a particular aspect of customer experience, and this week we’re covering how brands are leveraging technology and new systems to improve efficiency and cost of CX and call centers. Is your call center ready for bots? ComputerWeekly. FierceHealthcare.

Customer Experience 40

Customer Experience Banking Chatbots Call Center 40

Talkdesk

NOVEMBER 8, 2016

The Customer Experience Weekly posts dive deep into a particular aspect of customer experience, and this week we’re covering how brands are leveraging technology and new systems to improve efficiency and cost of CX and call centers. Is your call center ready for bots? ComputerWeekly. FierceHealthcare.

Customer Experience 40

Customer Experience Banking Chatbots Call Center 40