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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

He has held senior positions as editor and columnist of a bilingual edition of TIME magazine, authored a dozen books and served as a Chinese-to-English translator for clients including the Taipei Times, The China Post, Acer Inc. Craig joined Software Advice in 2013 after two years as CMO and service strategist for the U.S.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. ” By 2013, her book eBay For Dummies was one of the best sellers on the topic. Dan Gingiss.