Click-To-Call: How It Impacts the Customer Experience
aircall
SEPTEMBER 12, 2016
Click-to-call, or click-to-talk, is a means of communication whereby a person clicks a button so as to connect to another different person in real time. In the year 2013, Google commissioned Ipsos to carry out a study on their click-to-call buttons. 57% – Getting in touch with a real person. Sales representatives.
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