Click-To-Call: How It Impacts the Customer Experience
aircall
SEPTEMBER 12, 2016
These connections are possible and can be supported through a phone call, SMS or Voice-over-Internet-Protocol (VoIP). It has been a simple task and easier for customers to reach you as they are directly in touch with the company. In the year 2013, Google commissioned Ipsos to carry out a study on their click-to-call buttons.
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