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Click-To-Call: How It Impacts the Customer Experience

aircall

In the year 2013, Google commissioned Ipsos to carry out a study on their click-to-call buttons. It means that not having the click-to-call component available is significantly harming your business’s sales. Customer experience related to the Click-to-call feature. Customer Satisfaction. Sales representatives.

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5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

Tethr

A hurricane forecasted to make landfall soon can trigger inbound sales calls from people wanting to buy new policies or increase their existing coverage to protect their property. It could also cause many existing customers to call and check their coverage level to make sure they’re adequately prepared.