2013, Customer effort, Customer Experience and Inbound sales

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5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

Tethr

NOVEMBER 1, 2018

Insurance companies, especially, have been yearning to figure out a way to use this transcription technology to better understand what their customers need and want. Check out these 5 ways Tethr customers are using speech analytics for insurance to find out: #1 Understand exactly how natural disasters impact your business.

Analytics

Analytics Self service Inbound sales Customer effort

Click-To-Call: How It Impacts the Customer Experience

aircall

SEPTEMBER 12, 2016

In the year 2013, Google commissioned Ipsos to carry out a study on their click-to-call buttons. It means that not having the click-to-call component available is significantly harming your business’s sales. Customer experience related to the Click-to-call feature. Customer Satisfaction. Sales representatives.

Customer Experience

Customer Experience Inbound sales voip Sales

Customer Contact Central

5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

Click-To-Call: How It Impacts the Customer Experience

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