Remove 2013 Remove Customer advocacy Remove Customer emotions Remove Personalization
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6 Key Factors to Improve Customer Retention

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In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. Many look to the company for ways to improve customer retention. As a result, their customer acquisition costs are also higher. . Media companies may not personalize their services for each client.