Remove 2013 Remove Chief Customer Officer Remove Customer advocacy Remove Journey mapping
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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz is the Founder and CEO of CX Journey Inc. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer.