2013 Big data Scripts Wait times 
Fonolo
NOVEMBER 17, 2020
Nobody escaped the long lines and endless waiting times. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. Source: The Contact Center Satisfaction Index Mid-Year 2013. Big Data is Getting Bigger.
TechSee
DECEMBER 5, 2017
Contact Centers appreciate: “We give customers the opportunity to use the channel that they best prefer, and in the process, we direct volume away from the call center and reduce queues and wait times. Nanorep is a provider of self-service, virtual customer assistants, and smart bot solutions for customer service.
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