Top 51 Customer Service Leaders – Best Customer Experience Influencers
Netomi
JANUARY 5, 2022
Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI.
Let's personalize your content