25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. The biggest issue with contact center efficiency is turnover…”. Jeff Toister.
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