Ready To Eliminate Recontacts? Stop Asking This Question.
Tethr
DECEMBER 7, 2020
In the book, we showed that while companies think they do an admirable job resolving customer issues (companies we surveyed said they get to resolution roughly 76% of the time in customer interactions), their customers tended to disagree. Technology has come a long way since 2013 when CEB published the book.
72 
Let's personalize your content