Ready To Eliminate Recontacts? Stop Asking This Question.
Tethr
DECEMBER 7, 2020
Technology has come a long way since 2013 when CEB published the book. Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would, but without the cost or time required to do the work manually. Results: Downstream Issues.
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