Fonolo
NOVEMBER 17, 2020
I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person. Reducing Abandonment Rate ( read the success story ).
Fonolo
NOVEMBER 21, 2017
It acquired PrairieFyre in 2013, then Aastra (for $400m!) The 800 person company resells products from over 300 technology vendors and claims over 7000 customers. What’s Inside: Lower Abandon Rate. The fact that they were willing to do this deal shows they are really committing to call center and unified communications.
Babelforce
SEPTEMBER 3, 2020
Abandon Rate. Abandon rate is simply the proportion of customers who give up while waiting to reach the right resource (generally an agent.). When a lot of customers abandon, it signals an over-long wait time or negative queuing experience. Learn how to improve your contact center abandon rate here. ).
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