2013 Abandon rate eBook Management 
Fonolo
NOVEMBER 21, 2017
So, management had an emotional connection to it. It acquired PrairieFyre in 2013, then Aastra (for $400m!) eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. It’s quite a saga, really.)
Fonolo
FEBRUARY 7, 2018
When I heard about this deal, the historic parallel that jumped out at me was the Genesys-EchoPass deal of 2013. Echo pass was managed services provider. The company’s management team is almost entirely changed over from the pre-bankruptcy crew. eBook: The ROI of Call-Backs for Your Call Center. More on that below.).
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